Support

Getting hold of us

Live chat is open around the clock and sits at the bottom of every page. Email is [email protected] and suits anything that needs a document. There is no telephone line.

Before you write about a payment

Have the method, the amount in euro and the date ready. For a card or bank transfer the reference from your statement closes the question in a single exchange; for crypto it is the transaction hash. Withdrawal ceilings are €2,500 a day, €5,000 a week and €10,000 a month.

Turnaround

Identity checks

Verification is handled over email. Expect to send photo identification and a proof of address, both fully visible. No one from this site will ever request a password or a one-time code.

Limits and exclusion

Ask support and we will apply a deposit limit, a break or a permanent closure. In the Netherlands, Cruks is the national exclusion register and Loket Kansspel offers free, independent advice. Play is for over 18s.

Send a message

The form below reaches the same inbox as the address above.